Reception and Accommodation Service Administrator

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Required Experience: None Required

Full time, variable schedule

Requirements:

• Client orientation;
• Knowledge of English at least Intermediate level;
• Experience in the hotel (reception and accommodation service);
• Knowledge of OPERA PMS program;
• Knowledge of cash discipline;
• Personal qualities: competent speech, knowledge of the basics of business etiquette, sociability, responsibility, stress tolerance, attentiveness, positive attitude, benevolence, smile;

Responsibilities:

Providing a high level of service, namely:

• Reception, registration and accommodation of hotel guests;
• Prompt resolution of guests' questions and requests in accordance with the hotel's internal standards;
• Conflict prevention and resolution;
• Registration of foreign citizens in the Federal Migration Service Contour;
• Settlements with guests. Performing transactions with cash and credit cards, by wire transfer;
• Working with the OPERA hotel program;
• Providing information about the hotel's services;
• Handling requests and complaints from guests;
• Reporting within the scope of competence;
• Receiving and distributing incoming calls and documentation;

Conditions:

• Registration under the Labor Code of the Russian Federation, "white" salary, payment 2 times a month;
• Providing the form;
• High service standards training;
• Free meals 2 times a shift;
• Friendly team;
• Shift schedule 2/2, from 07:00 to 19:00.